Careers

Luckie is seeking a dynamic “hands on” Information Technology Manager to lead our information technology services group. This position will report to the COO today and eventually Luckie’s CIO.  The Information Technology Manager is expected to manage and support:

•  Internal infrastructure
  •    AWS development operations environment
  •    Help desk support team and ticketing system
  •    SOC 2 Type 2 security compliance
  •    All telecommunications
  •    Mission-critical delivery applications
  •    Ongoing cybersecurity risks
  •    Technology projects

Strong leadership, project planning and communication abilities (both verbal and written) are required. The IT Manager will partner closely with executive and department leadership to deliver technology applications and ongoing support that drive business objectives. A passion for continuous improvement, training, expense management and the ability to consistently deliver improved technical outcomes is critical.
Qualifications

•  Manage, coach and review IT team
  •    Lead Security Compliance Team meetings and SOC 2 Type 2 compliance
  •    Oversee Client Development Operations

• AWS, QTS and other hosting provider management
• Strong understanding of each client Service Level Agreement (SLA) or Business Associate Agreement (BAA)
• Timely setup and live production support to development team
• GitHub, Jenkins, Docker and JIRA

•  Manage audio visual needs across offices with an emphasis on the video conference experience
  •    Manage helpdesk support and ticketing process based on priorities and response time metrics
  •    Update and maintain disaster recovery plan with annual test and learns
  •    Complete and ongoing documentation of the IT environment maintained
  •    IT education and clear operating procedures repository for non-technical end users
  •    IT project planning and management for technology implementations and transitions
  •    Oversee IT budget, procurement, licenses, lease agreements, and fixed assets tracking
  •    Remote Gateway/Site VPN administration
  •    Familiarity with Windows Servers
  •    Extensive general networking knowledge
  •    MS Office 365, Skype for Business and Slack support
  •    Extensive knowledge of cloud security best practices
  •    Strong focus on cybersecurity risk mitigation

Education & Experience:

•  Bachelor’s in Computer Science or similar
  •    Minimum of 5 years’ experience supporting 100+ people across multiple offices
  •    Prior experience managing and leading others
  •    Amazon Web Services and/or virtualized application hosting environment experience
  •    Highly regulated industry (healthcare, pharma, financial services) a plus
  •    Marketing, Technology or Agency experience a plus

 
Apply Now

Luckie is looking for a dynamic, optimistic, curious and tenacious leader that has the desire to build the analytics and decision sciences kingdom.  We’ve got some great talent here and are ready to move to the next level.  To help our team get there fast, we are looking for a roll-up-your sleeves kind of leader who has informed opinions and would like to work in an agency where the President knows and is passionate about insights and useable analytics driving all our client marketing solutions.   If you love to peer forward and know how data, analytics and content are revolutionizing the marketing world this is a dream opportunity.

We need a leader who can help us:

• Build, integrate and inspire team of analytics, decision sciences and database professionals providing solutions for client engagements
• Lead, model and manage the team in becoming indispensable in the marketing solutions process to include integration with brand strategists, creative and content resources and technical team members where their work is dependent on your teams output
• Understand our client-partner’s business goals and requirements in order to design and deliver solutions tailored to their needs
• Partner with internal and external resources to develop data-driven client tools and services including multivariate attitudinal and behavioral segmentation, modeling, data visualization solutions including dashboard development and integrated processes and decision analysis to support programs, content and other solutions supporting our customization, localization, personalization and optimization marketing framework
• Understand, define and leverage BI deliverables in all channels including website, digital and programmatic media, social media, mobile, email campaigns and e-commerce activity
• Establish the agency as a leader in the business and marketing analytics through leadership, education and speaking both internally and externally
• Stay current with client and industry developments and benchmarks

Qualifications

•        Amazing and demonstrated experience in a related role managing a team of analysts or active promotion through the second in command role in a larger agency or client setting

•        Strong analytical skills, must be proficient in analyzing and interpreting data from standard platforms 

•        Preferred experience providing broad advanced statistical solutions to clients 

•        Strong Presentation and Interpersonal Skills 

•        Role requires client-facing skills and the ability to write clear and concise presentations for client summarizing data insights, outcomes and implications in straight-forward and enlightening way for clients 

•        Experience managing clients and staff 

•        Collaboration and team leadership essential 

•        Minimum Bachelors’ Degree required, preferably in social sciences, economics, mathematics, statistics, business or marketing

 
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Company Description

WE ARE A HUMAN EXPERIENCE AGENCY.

What we do: We help brands get closer to their customers.

Brands today must build stronger customer intimacy to keep pace with their competitors. Customers desire human relationships with the brands they buy. They want real-time communications. They expect personalized experiences, mobile experiences, excellent customer service and greater satisfaction. They seek the authenticity that can only come from deep, thoughtful and very personal interactions. We help clients solve this problem by strengthening the human connections between a brand and its customers. Only by applying data-driven human insight to the customer journey can we leverage the right technology at the right time with a compelling, relevant story.

What we do well:

Today, almost 50% of the work we deliver is connected to business intelligence and data analytics. But to be where your customers are, we offer a wide range of marketing resources including Business Intelligence, Creative and Customer Experience, Search and Media, Technology, Relationship Marketing and Analytics and Optimization.

Job Description

Luckie is seeking a talented Digital Designer/Art Director to help craft clean, modern, responsive websites, digital solutions and integrated campaigns for our clients. This position would be mainly focused on our health and pharma clients so experience in the pharma industry is strongly preferred.

This individual should be motivated to create innovative solutions working with our Design Director and content teams. They should flourish in a collaborative team environment and be comfortable interfacing with project managers, developers and client teams. Applicants should have an understanding of key UI/UX concepts, so their designs can aid our clients in meeting and exceeding their business goals. A successful candidate will be able to translate high-level requirements into forward thinking, functional designs that will help our clients’ sites keep pace with the latest design trends.

Qualifications

Here’s what we need you to be able to do: ​​​​​​

• Work with the design and UI/UX team to conceptualize original, clean, responsive designs for our health and pharma clients
• Execute all creative stages from concept to final hand-off to the Development Team for implementation
• Create PSDs or working files for the Development Team to reference during their build
• Follow in-house design guidelines, best practices and standards
• Present and defend designs and key deliverables to peers and stakeholders
• Incorporate design direction and feedback from multiple partners and stakeholders
• Work with stakeholders to design solutions that solve an organization’s business needs

Requirements

• 4-6 or more years of experience as a Digital Designer or Art Director
• Experience working on pharma or healthcare clients
• Demonstrable design skills with a strong portfolio
• Experience with responsive design
• Advanced knowledge of the Adobe Creative Suite
• Knowledge of best practices in design and UI/UX
• Adaptable team player
• Strong organization, time management, and communication skills

Additional information

All your information will be kept confidential according to EEO guidelines.

 
Apply Now

Job Description

Luckie is hiring a Senior Writer/Content Guru

Looking for a writing grown-up who relishes the task of writing from a human perspective. A writer and content artist comfortable writing everything from web content to social posts to videos to ad campaigns. This person should also be highly familiar with the unique challenges of the pharma world as this position is in our pharma and healthcare group. You like working in teams. You love the smell of markers on a whiteboard. Understanding the role data plays in the process doesn’t hurt, either. Oh, and to work here you have to be smart and nice. We have a low tolerance for a**holes. We just want to do great work and have fun doing it.

• Partner with creative and multi-disciplinary teams to craft industry-leading digital and integrated concepts.
• Work closely with a diverse team from concept to execution.
• Present to clients and internal teams in a professional and inspiring manner.
• Be willing to write everything from social posts, blog posts, brochures and branded content to TV, radio and long form video concepts. We are a company of doers and leaders.
• Contribute to our brand communication in the context of projects, company strategy and community.

Qualifications

• A copywriting background with 6 to 10 years’ experience in an advertising or digital agency.
• Experience working on a pharma account(s) as well as in the healthcare space.
• Broad, integrated cross-channel and digital campaign experience.
• Knowledge of how to balance the responsibilities of a writer and content strategist.
• A portfolio showing breakthrough thinking, conceptual focus and smart strategy (put a link in the application/resume).

Additional information

A relentlessly curious agency that truly believes customers are people first. Plus, we believe employees are people first and treat them accordingly. We’re a close-knit group of talented humans who love nothing more than working together to produce work that we can all be proud of, that work for our clients and pick up a few awards along the way. We are insights-driven and use data to focus the message, not destroy it. You’ll never be bored here as we have one of the most diverse portfolios in the industry. We have pharma, tourism, energy, health, CPG, sports and financial clients who all need your best thinking. We have summer hours and a limited work from home policy. Plus, and this is usually the deciding factor for people, we have happy hours and bring your dog to work days.

PARTIAL CLIENT LIST

Glaxo Smith Kline
Little Debbie Snacks
Regions Bank
Benchmark Rehab Partners
Piedmont Hospital
Alabama Power
Gulf Power
Williamsburg, Virginia Tourism
Tender & True Pet Food
Catered Bowl Pet Food
Alabama Tourism
Panama City Beach Tourism

 
Apply Now

Luckie is seeking an experienced Project Manager who can oversee and direct multiple projects at a time, ensuring these projects meet or exceed internal & client expectations and are delivered on-time and on-budget. Project Managers can work independently, with moderate input from direct manager needed for job performance. Impeccable communication and organizational abilities are a prerequisite for consideration.

Core duties and responsibilities:

Project Planning

• Develops an understanding of the client’s business, their needs, expectations, and requirements
• Collaborates with the project team to identify the approach, deliverables and schedule to deliver the project within established constraints
• Works with client team or discipline leads to estimate costs and timing for tasks such as project strategy, functional design, visual design, development, etc., utilizing established estimating process and tools

Project Execution

• Coordinates all activities of the project team and ensures that project tasks are completed by: facilitating project-related team meetings (i.e. kick-offs, status, internal/client reviews, etc.), communicating action steps to team, and delivering weekly status reports to project team, the client and management
• Develops, maintains and disseminates all project documentation including status reports, invoices, change orders, project schedules, budgets, and post mortem reviews. Ensures that all project documentation is produced in the standard format, follows internal documentation processes and is reviewed and approved.
• Manages/works with vendor/third party relationships as necessary (i.e. hosting, stock photo services, and video production)

Monitoring – Schedules, Risk Management, Execution

• Manages and controls project scope and the change control process to ensure that projects are completed according to schedule and within budget.
• Responsible for raising and maintaining awareness of all project issues and risks, and working with appropriate personnel to develop solutions.
• Manages team and company systems associated with financial management, project/resource management and more.
• Manages project financial lifecycle, including estimates, burn reports, budget wrap-ups, etc.

Resource Management

• Follows resource management process to ensure that projects are appropriately staffed, including both employee and contract resources
• Follows internal processes and adjusts staffing needs in a timely manner based on project shifts

Client Communication

• Acts as a client point-of-contact for day-to-day project related issues
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships

Qualifications

• At least 3 years of experience managing marketing projects, preferably in a consulting or advertising/marketing agency environment, across a diverse set of deliverables (traditional, social, digital, etc.)
• Bachelor’s degree required
• Competent knowledge of one or more of the following: software development life cycles, web technologies, web development processes and the delivery of solutions with creative and engineering components, media and advertising projects, digital strategy projects
  Competent understanding of project management methodology including the ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings
• Excellent verbal and written communication skills
• Excellent organizational and time management skills
• Strong Microsoft Project and MS Office skills
• Strong attention to detail with the ability to multitask across multiple projects
  Positive, team-player attitude
• Exhibits strong listening skills and the ability to tactfully communicate position on relevant issues to reach team consensus

Additional information

Luckie Humans are a close-knit group of talented humans who love nothing more than working together to produce great work that solves business challenges for clients. Oh, and pick up a few awards along the way. We are insights-driven and use data to focus the message, not destroy it. You’ll never be bored here as we have one of the most diverse portfolios in the industry. We have pharma, tourism, energy, health, CPG, sports and financial clients who all need your best thinking. We have summer hours and a limited work from home policy. Plus, and this is usually the deciding factor for people, we have donuts on Thursdays.

PARTIAL CLIENT LIST

Glaxo Smith Kline
Little Debbie Snacks
Regions Bank
Benchmark Rehab Partners
Piedmont Hospital
Alabama Power
Gulf Power
Williamsburg, Virginia Tourism
Panama City Beach Tourism

 
Apply Now

We’ve sent snack cakes into outer space. We’ve picked fights over barbecue with other cities. We’ve done our part to combat HIV on a global basis. And we’ve created a virtual reality version of paradise. If you’re a Creative Director or ACD who wants the opportunity to apply your skills across one of the coolest client portfolios in the industry, maybe you should look at Luckie.

 WHO WE ARE LOOKING FOR

As a Creative Director at Luckie you are responsible for the development and execution of creative concepts for integrated and digital marketing solutions. You understand user-centered research, interactive development and content strategy with core strengths in design and communications. You will play an active role in shaping new opportunities for Luckie – be it expanding a current client relationship or forging new ones. From websites to rich media to branded content to social, you will be given the opportunity to stretch the boundaries of digital and integrated creative. This is a hands-on position where you will be able to execute as well as lead working with integrated teams across the agency. An art direction or design background is necessary. Pharma and healthcare experience is a plus as is an understanding of CRM.

RESPONSIBILITIES

• Concept, develop and manage a “best in class” creative product while being hands-on with design and hating the phrase “best in class.”
• Manage creative teams
• Lead and direct the creative team from concept to completion
• Plan and help estimate for highly complex projects
• Visualize, conceptualize, and design campaigns across digital/social platforms
• Create visual prototypes or screens
• Extend existing visual systems/brand guidelines across all mediums with moderate design changes or interpretation
• Contribute to the development of the creative team’s culture and quality standards
• Elevate the creative level of the work coming out of the creative team
• Educate other team members, not exclusive to the creative team, through project development and performance management
• Collaborate with strategy, media, account and business development teams to create and develop new business opportunities and presentations

QUALIFICATIONS

• 8+ years of industry/agency experience. At least 5 in a digital agency
• Experience working on HCP and consumer pharma campaigns strongly preferred
• Minimum 3 years in Creative Director or Associate Creative Director role
• Strong online creative/design portfolio
• A solid knowledge of the latest versions of applicable programs: Mac OS, Photoshop, Illustrator, PowerPoint, Keynote, Sketch, etc.
• Understanding of motion design and the strengths and limitations of emerging platforms
• A solid understanding of UX and UI practices
• Familiarity with front-end development (HTML, CSS, and Javascript)
• A solid understanding of online and offline production
• Passion for design and eagerness to mentor and elevate other creative professionals
• Self-motivated, organized and accountable
• Experience leading a team of designers, production specialists and writers to amazing work
• Well-developed communication skills including ability to articulate creative concepts and rationale to other team members and client
• Experience presenting to clients, including new business pitches

Additional information

A relentlessly curious agency that truly believes customers are people first. Plus, we believe employees are people first and treat them accordingly. We’re a close-knit group of talented humans who love nothing more than working together to produce work that we can all be proud of, that work for our clients and pick up a few awards along the way. We are insights-driven and use data to focus the message, not destroy it. You’ll never be bored here as we have one of the most diverse portfolios in the industry. We have pharma, tourism, energy, health, CPG, sports and financial clients who all need your best thinking. We have summer hours and a limited work from home policy. Plus, and this is usually the deciding factor for people, we have donuts and happy hour on Thursdays.

 PARTIAL CLIENT LIST

Glaxo Smith Kline
Little Debbie Snacks
Regions Bank
Benchmark Rehab Partners
Piedmont Hospital
Alabama Power
Gulf Power
Williamsburg, Virginia Tourism
Tender & True Pet Food
Catered Bowl Pet Food
Alabama Tourism
Panama City Beach Tourism

 
Apply Now

We’ve sent snack cakes into outer space. We’ve picked fights over barbecue with other cities. We’ve done our part to combat HIV on a global basis. And we’ve created a virtual reality version of paradise. If you’re a Creative Director or ACD who wants the opportunity to apply your skills across one of the coolest client portfolios in the industry, maybe you should take a look at Luckie.

WHO WE ARE LOOKING FOR

As a Creative Director at Luckie you are responsible for the development and execution of creative concepts for integrated and digital marketing solutions. You understand user-centered research, interactive development and content strategy with core strengths in design and communications. You will play an active role in shaping new opportunities for Luckie – be it expanding a current client relationship or forging new ones. From websites to rich media to branded content to social, you will be given the opportunity to stretch the boundaries of digital and integrated creative. This is a hands-on position where you will be able to execute as well as lead working with integrated teams across the agency. An art direction or design background is necessary.

RESPONSIBILITIES

• Concept, develop and manage a “best in class” creative product while being hands-on with design and hating the phrase “best in class.”
• Manage creative teams
• Lead and direct the creative team from concept to completion
• Plan and help estimate for highly complex projects
• Visualize, conceptualize, and design campaigns across digital/social platforms
• Create visual prototypes or screens
• Extend existing visual systems/brand guidelines across all mediums with moderate design changes or interpretation
• Contribute to the development of the creative team’s culture and quality standards
• Elevate the creative level of the work coming out of the creative team
• Educate other team members, not exclusive to the creative team, through project development and performance management
• Collaborate with strategy, media, account and business development teams to create and develop new business opportunities and presentations

Qualifications

• 8+ years of industry/agency experience. At least 5 in a digital agency
• Minimum 3 years in Creative Director or Associate Creative Director role
• Strong online creative/design portfolio
• A solid knowledge of the latest versions of applicable programs: Mac OS, Photoshop, Illustrator, PowerPoint, Keynote, Sketch, etc.
• Understanding of motion design and the strengths and limitations of emerging platforms
• A solid understanding of UX and UI practices
• Familiarity with front-end development (HTML, CSS, and Javascript)
• A solid understanding of online and offline production
• Passion for design and eagerness to mentor and elevate other creative professionals
• Self-motivated, organized and accountable
• Experience leading a team of designers, production specialists and writers to amazing work
• Well-developed communication skills including ability to articulate creative concepts and rationale to other team members and client
• Experience presenting to clients, including new business pitches

Additional information

A relentlessly curious agency that truly believes customers are people first. Plus, we believe employees are people first and treat them accordingly. We’re a close-knit group of talented humans who love nothing more than working together to produce work that we can all be proud of, that work for our clients and pick up a few awards along the way. We are insights-driven and use data to focus the message, not destroy it. You’ll never be bored here as we have one of the most diverse portfolios in the industry. We have pharma, tourism, energy, health, CPG, sports and financial clients who all need your best thinking. We have summer hours and a limited work from home policy. Plus, and this is usually the deciding factor for people, we have donuts and happy hour on Thursdays.

PARTIAL CLIENT LIST

Glaxo Smith Kline
Little Debbie Snacks
Regions Bank
Benchmark Rehab Partners
Piedmont Hospital
Alabama Power
Gulf Power
Williamsburg, Virginia Tourism
Tender & True Pet Food
Catered Bowl Pet Food
Alabama Tourism
Panama City Beach Tourism

 
Apply Now

Qualifications

 
Apply Now

WE ARE A HUMAN EXPERIENCE AGENCY.

What we do:

We help brands get closer to their customers. Brands today must build stronger customer intimacy in order to keep pace with their competitors. Customers desire human relationships with the brands they buy. They want real-time communications. They expect personalized experiences, mobile experiences, excellent customer service and greater satisfaction. They seek the authenticity that can only come from deep, thoughtful and very personal interactions. We help clients solve this problem by strengthening the human connections between a brand and its customers. Only by applying data-driven human insight to the customer journey can we leverage the right technology at the right time with a compelling, relevant story.

Job Description:

Luckie is looking for a junior designer that will be responsible for creating artwork adhering to brand standards in this fast-paced design studio for one of our top clients. Speed, accuracy and attention to detail are the foundation of what it takes to be part of this super hero team. Faint of heart need not apply. In a role that will produce over 1300 jobs this year alone, we’re looking for the heads down, humble graphic artist that wants to enjoy a great atmosphere that comes with being around a bunch of talented, passionate team members.

Qualifications:

Desired Skills & Experience

• 1-2 years of production artist or graphic design experience
• Extreme attention to detail – you’ll be moving a lot of work through in a single day that must be accurate • Ability to accept feedback and direction
• Ability to apply direction and learning to future work
• Agency experience a plus, but not required
• Degree in graphic design or related field
• Experience working with Adobe Creative Suite (InDesign, Illustrator, Photoshop) and Microsoft programs required.
• And of course we need to see some of your work so, when you apply, please submit a link to your portfolio along with your resume.

Additional Information:

A human experience agency that truly believes customers are people first. Plus, we believe employees are people first and treat them accordingly. We’re a close-knit group of talented humans who love nothing more than working together to produce work that we can all be proud of, that works for our clients and pick up a few awards along the way. We are insights-driven and use data to focus the message, not destroy it.

You’ll never be bored here as we have one of the most diverse portfolios in the industry. We have pharma, tourism, energy, health, CPG, sports and financial clients who all need your best thinking. We have summer hours and a limited work from home policy. Plus, and this is usually the deciding factor for people, we have happy hour on Friday.

PARTIAL CLIENT LIST

Glaxo Smith Kline, Little Debbie Snacks, Regions Bank, Benchmark Rehab Partners, Piedmont Hospital, Alabama Power, Gulf Power, Williamsburg – Virginia Tourism, Panama City Beach Tourism

 
Apply Now

The Engagement Coordinator works with the strategic engagement (account) team in coordinating and executing day-to-day Client activities and projects. In this role, the Coordinator is responsible for timely execution of all assigned work, overseeing and directing multiple projects at a time, ensuring projects meet or exceed internal team and client expectations, and are delivered on-time and on-budget. Impeccable communication and organizational abilities are a prerequisite for consideration.

Responsibilities:

• Develops and maintains good relationships with clients.

• Develops, maintains and disseminates all project documentation including status reports, change orders, project schedules, and budgets. Ensures that all project documentation is produced in the standard format, follows internal documentation processes, is reviewed and approved.
• Coordinates all activities of projects and ensures that project tasks are completed by: Facilitating project-related team meetings (i.e. kick-offs, status, internal/client reviews, etc.), communicating action steps to team, and delivering weekly status reports to project team, the client and management.
• Opens jobs, works with agency Project Management and Traffic to develop project timelines and coordinates estimates for client for approval. Insures no agency work begins without prior written approval from client.
• Organizes and maintains client files on the agency’s internal server and within the Agency’s project management tool (iMeet), such as:
  • Client Strategic Input Documents
  • Project Timelines
  • Creative Comps/Assets
  • Change Orders
  • Budgets and Estimates
  • Competitive Information

• Has knowledge at all times about the status of all projects. Makes every effort to insure work is done effectively, on time and on budget.
  • Collaborates with Project Management/Traffic in developing project timelines for client approval.
  • Responsible for the preparation of written status reports on accounts to be provided to the client and shared internally.
  • Discusses with supervisor first and then client any financial ramifications to project budgets based on client-directed changes. Provides estimates for client approval.

• Maintains ownership of projects as assigned. Keeps supervisor informed as to status of projects and alerts them to any possible problems that could arise or changes in client input or strategic direction.

• Works closely and collaboratively with Project Management/Traffic, Accounting, Strategy, Creative, Digital and Production (both Broadcast and Print). Keeps them informed as to any changes in client input by issuing a change order.

• Participates in review of final creative executions with Strategic Engagement and Creative teams prior to presenting to client.

• Participates in developing agency recommendations and points of view for client presentation as assigned. Makes sure all pertinent information such as consumer data, research findings, etc., is available and considered when preparing the recommendation.

• Coordinates monthly client billing; reviews invoices and client billing reports prior to sending to client; provides any pertinent information to supervisor

• Proactively looks for opportunities for providing additional agency services to increase revenue.

Qualifications:

• Bachelor’s degree required.  Preference given to applicants with internship or work experience inside an agency setting.
• Strong communication skills, written and verbal required.
• Excellent organizational and time management skills.
• Strong attention to detail with the ability to multitask across multiple projects.
• Comfortable working in a fast-paced environment with a high-volume of projects.
• Positive, team-player attitude.

 
Apply Now