The Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via help desk ticket) in a timely and accurate fashion and provide end-user assistance where required. Tech will have to be focused, driven, goal oriented, willing to learn, put in the effort, graciously accept new challenges and projects, be open to constructive feedback.

Responsibilities

Strategy & Planning

• Support development and implementation of new computer projects and new hardware installations.
• Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs.

Acquisition & Deployment

• Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts.

Operational Management

• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
• Where required, administer and resolve issues with associated end-user workstation network software products.
• Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
• Ensure that desktop connections, ie. network jacks are in proper working order.
• Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
• If necessary, liaise with third-party support and PC/MAC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.

QUALIFICATIONS

Formal Education & Certification

• High School diploma or equivalent, and 2 year’s work experience in related field. CompTIA A+ and Network+ certification a plus

Knowledge & Experience

• Excellent knowledge of PC/MAC hardware.
• Excellent knowledge of PC/MAC internal components.
• Hands-on hardware troubleshooting experience.
• Extensive equipment support experience.
• Working technical knowledge of current protocols, operating systems, and standards.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation and OEM guides.

Personal Attributes

• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good written, oral, and interpersonal communication skills.
• Ability to conduct research into PC/MAC and software issues and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment.

Work Conditions

• Sitting, standing, or walking for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Luckie has an exciting opening for an experienced Digital Project Manager. This position is responsible for leading the successful delivery of multiple digital/web projects through close collaboration with cross-functional project teams (analytics, strategy, UX, creative, development and more), client contacts, and other agency partners while functioning as a central point of contact for all project related information. This position reports to the team’s Program Director as part of the Project Management Office (PMO) at Luckie.

Specific Responsibilities Include:

• Establish trusting relationships with clients by providing them with organizational and executional excellence
• Collaborate with the project team to identify the approach, budget, deliverables and schedule to deliver digital projects within established constraints and sets clear expectations with the team for their role in delivering to the project
• Communicate scope/schedule variances to team and provides solutions for addressing
• Maintain a clear understanding of the overarching strategy on all assigned projects
• Oversee the architecture and implementation of interactive projects while also maintaining production knowledge by keeping current with industry developments
• Manage project life-cycle including resource management, estimate to actuals management, project plan adherence and ensuring functional requirements are met per specification
• Prioritize work so not only the most urgent work is completed, but also the most important
• Manage project schedule and budget and ensures project progress from conception to completion including change management while maintaining a clear and reasonable vision of 'next steps' and the 'big picture'
• Develop risk and change management plans that accurately reflect the scope of work and resources available
• Develop resource plans by working with PMO peers and team leaders to ensure appropriate resources are in place throughout each project
• Deliver instructions in a clear and concise manner, providing proper materials and documentation
• Other duties as assigned

Required Skills/Knowledge/Experience:

Years of Relevant Experience

• At least 2 years of experience managing digital projects, preferably in a consulting or agency environment, across a diverse set of deliverables (websites, apps, social, etc.)

 Education Required

• Bachelor’s degree required

Knowledge, Skills & Competencies

• Solid track record of successfully delivering digital projects, particularly websites, from start to completion, on time and within budget
• Competent knowledge of one or more of the following: software development life cycles, functional/technical requirements, web development processes, digital strategy, user experience within web/mobile
• Strong communication, organization, and follow up skills
• Leads an effective and efficient discussion, ensuring discussions stays on track and lead to a solution and/or clear next steps
• Exhibits strong listening skills and the ability to tactfully communicate position on relevant issues to reach team consensus
• Effective problem solving and negotiation skills to mitigate conflict or risk
• Thinks clearly and diplomatically when participating in a discussion to field complex or sensitive questions from internal or external parties
• Professional presentation, training and client facing skills
• Competent understanding of project management methodology including the ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings
• Ability to work independently and thrive in a fast-paced environment
• Proficient with various PM tools, including MS Project & Jira
• Strong attention to detail with the ability to multitask across multiple projects
• Positive, team-player attitude

 

Qualifications

JOB DESCRIPTION This role can be bases in either Duluth, GA or Birmingham, AL office. Provide Strategic and Marketing Leadership

• Understand core client business strategy and uncover new ways to support and deliver that strategy through superior customer experience and enabling technologies
• Maintain brand and digital strategies and filter client needs
• Work collaboratively with strategy, insights and creative teams to profitably execute strategies and programs
• Help implement and interpret analysis to support strategies and programs
• Ensure strategic alignment with client business goals and KPIs
• Contribute to teamwork and a constructive work environment
• Work to hit expectations for key deliverables
• Participate in client presentations and dialogue as requested
• Manage and develop client relationships to grow business organically
• Help build trust, credibility and client referrals
• Effectively work with remote teams

Utilize Strong Business Acumen: 

• Work with project managers to strategically manage complex digital engagements
• Assist in leading strategic planning engagements
• Manage account profitability at or above margin targets
• Develop and meet accurate quarterly and annual revenue forecasts

Qualifications

We’re looking for a new team member to join our healthcare/pharma industries team and support leadership in establishing and managing meaningful long-term relationships with our clients, our teams and our vendors. You’ll be an important part of the Strategic Engagement Team, where strategy and relationships drive revenue.

• • Opening jobs, presenting work estimates to client for approval, ensuring no agency work begins without prior written consent (while still anticipating needs and working with supervision to forecast)
  • Reviewing work prior to presenting to client and ensuring the work is on strategy
  • Partnering with team on legal submissions and ensuring final approvals are received prior to launches
  • Preparing written status reports for clients (also to be shared internally as requested); attending and often leading regular status meetings
  • Coordinating monthly client billing, reviewing and approving invoices prior to sending
  • Developing agency recommendations and points of view for client presentations
  • Proactively looking for organic growth opportunities to increase revenue
  • Effectively working with remote teams and partner agencies to build annual plans, budgets, timelines, etc.
  • Functioning autonomously with managing up to manager, SBU leadership and senior agency leadership
  • A team player – working closely and collaboratively with Workflow/PMO

• • 3+ years progressive agency experience with digital marketing including websites, banners, eCRM, etc.
  • Ideal candidate will have both digital and healthcare or pharma experience
  • Prior experience in pharma or healthcare marketing on the direct-to-patient or provider side is preferred but not required
  • Account work on clients with digital components is essential
  • Must demonstrate competency in both written and verbal communication
  • Proficiency in workplace technology is required
  • Must complete criminal background check
  • Bachelor’s degree in marketing or related field preferred
  • Ability to travel as needed and collaborate with remote teams
  • Consistently demonstrate active problem resolution
  • Commitment to learning the healthcare industry
  • Strong interest in technology, innovation and data is a plus
  • Social media experience is a plus

Luckie is hiring an experienced Adobe AEM developer to help with the implementation and maintenance of public-facing websites.

Responsibilities

• Experienced Java developer with knowledge in web-framework-based development and internet technologies
• Develop digital consumer experiences based on foundation of the Adobe AEM sites
• Translate marketing and website needs into AEM-specific recommendations and solutions
• Design and improve internal development methodologies around Adobe AEM solution
• Design and code from specifications; analyze, evaluate, test, debug, document and implement complex software apps
• Create and integrate content-driven applications on top of AEM’s core platform and integrate with e-commerce solutions and search engines
• Work with technology teams to build and maintain web applications using Adobe’s Experience Manager CMS to include site architecture, custom components, workflow development
• Integrate websites with web analytics tools and analyze/report on analytics data

Qualifications

• Bachelor’s degree or equivalent experience
• 5-7 years in internet-related development for a public-facing internet website (candidate must have prior experience with public-facing/internet website development)
• Experience working with CMS platforms, and 3+ years of experience building with Adobe Experience Manager (sites)
• Experience developing applications, templates and components for the Adobe AEM product
• Experience customizing workflows and integration with other enterprise systems
• Working knowledge and understanding of the following: RESTful web services, JavaScript, jQuery, AJAX, JSON, HTML, CSS
• Ability to write complex programs, analyze code changes and make suggestions to improve code complexity for maintainability and scalability
• Ability to reason logically and creatively, identifying problems, drawing valid conclusions from the data available, and developing effective solutions while applying creative thinking in the design and development of high-performing web application
• Knowledge and demonstrated experience with cross-browser, cross-platform, cross-device issues (e.g., Firefox, Safari, mobile devices)
• Experience with Continuous Integration and related tools (Jenkins/CruiseControl/Maven/GitHub)

Luckie is looking for a Quality Analyst (QA) who is a highly motivated, responsible and detail-oriented team player.

Responsibilities

• Perform functional, regression, usability and end-to-end testing of client websites and applications
• Review requirements, specifications and technical design documents to provide timely and meaningful feedback
• Work directly with business analysts, project managers, subject matter experts, and developers to understand requirements, clarify business rules and use cases, refine acceptance criteria and ensure the overall quality of coverage
• Write and execute test cases using Jira and other tools
• Provide estimates on the amount of time needed to complete testing-related tasks within a sprint
• Facilitate and drive the QA process
• Understand common software failures, faults and best practices
• Identify, record, thoroughly document and track bugs

Qualifications

• Bachelor’s degree in computer science or related field, or equivalent work experience
• 5+ years experience in quality assurance or comparable development experience
• Experience with QA tools for test automation and performance testing
• Working knowledge of QA methodologies
• Highly collaborative team player who is also a motivated self-starter with the ability to work with minimal supervision or as part of a team
• Experience testing APIs (tools like Postman, SoapUI, etc.)
• Strong oral and written communication skills
• Strong ownership and organizational skills
• MUST be a team player and have the ability to work well with others
• Ability to complete work within a short time frame with accuracy and efficiency
• Good time management skills, able to juggle numerous tasks simultaneously to meet project deadlines
• Aptitude to learn new technologies
• Ability to work in a dynamic and fast-paced environment

Job Description

Qualifications

JOB DESCRIPTION

QUALIFICATIONS

Key Responsibilities

• Write HTML, CSS, JavaScript, PHP and SQL (and use related libraries) to build custom solutions
• Interpret Photoshop documents or other design files to develop webpages that satisfy the creative intent
• Create and Interpret data models/ER diagrams
• Develop user interface or layouts that are extendable and reusable
• Develop functional modules that are extendable and reusable
• Provide regular status updates to team and development leads
• Articulate roadblocks and impediments as they occur
• Submit clean and efficient code regularly for review and integration into larger project

Bonus Points

• Experience with Laravel, Vue, React and WordPress is a plus
• Ability to architect end-to-end solutions that are scalable
• Experience in writing automated builds
• Ability to support occasionally on nights/weekends

Required Skills & Traits

• Bachelor’s degree or equivalent experience
• 3+ years of digital development
• Responsive, mobile-first web design
• Object-oriented JavaScript
• Bootstrap CSS and JS experience
• PHP and MySQL experience
• Continuous integration experience using Git, Jenkins, etc.
• Engagement and interest in development and project as a whole
• Flexibility and ability to adapt in a fast-paced work environment
• Ability to architect technical approaches and adapt per feedback
• Work well in team and be unafraid of pair programming
• Eye for visual design and pixel-perfect development as well as ability to interpret and execute on functional requirements
• Familiarity with various developer tools for cross-browser compatibility
• Strong communication skills
• Attention to detail

Front-End Development Contractor will work with development and project teams to deliver usable, functional, websites that meet both design and development specifications. KEY RESPONSIBILITIES

• Write HTML, CSS, JavaScript and use related libraries to build custom solutions
• Develop reusable layouts and templates for websites
• Develop user interface that is extendable and reusable
• Regularly update status to team and development leads
• Articulate roadblocks and impediments as they occur
• Submit clean and efficient code regularly for review and integration into larger project
• Interpret Photoshop documents or other design files to develop webpages that satisfy the creative intent
• Collaborate with backend developers to ensure user interface and scripts are well integrated with dynamic or other backend functionality

Bonus Points

• Adobe Experience Manager (AEM) Experience
• Full stack development experience

QUALIFICATIONS

Luckie exists to relentlessly evolve the dynamics of marketing.    We are a fiercely independent 65-year-old company that fuses the science of data, insightful strategy and the art of communication to deliver wildly creative marketing that drives radical impact for our client Job Description: We are looking for an Analyst, responsible for analyzing large data sets, in the Pharmaceutical, Medical/Surgical, and Healthcare industries, to derive actionable insights and support strategic marketing decision making in multiple channels including digital, social, direct and traditional advertising. Minimum Qualifications:

• Bachelor/Master’s degree in a quantitative discipline such as economics, statistics, business analytics or marketing science
• 1-3 years related experience and/or training; or equivalent combination of education and experience
• Experience manipulating data and running analyses using SAS, SPSS, R and/or SQL
• Strong analytical and critical thinking skills. Strong attention to detail

Preferred Qualifications:

• Working knowledge of standard pharmaceutical and healthcare data sets from IQVIA (formerly IMS), Symphony Health, LexisNexis or similar offerings
• Experience using Google Analytics, Omniture or comparable web analytics tool
• Experience with multivariate consumer and business segmentation
• Demonstrated ability to visualize data and create dashboards using Tableau or comparable tool
• Execution or understanding of core analytics methodologies (regression, cluster analysis, factor analysis, and decision trees)
• Experience developing reports and analyses from a variety of different sources: email, social, CRM, paid search, SEO, Direct Mail, purchase data.
• Digital experience is a huge plus
• Ability to derive actionable and strategic insights from large sets of data with minimal oversight. Knows the difference between an insight, analysis and reporting
• Strong communications skills (both external and internal). The ability to explain complex mathematical concepts to less data-savvy stakeholders is a plus. Ability to handle client presentations articulately and professionally
• Highly proficient at Microsoft Excel and Powerpoint

  PARTIAL CLIENT LIST Glaxo Smith Kline Little Debbie Snacks Regions Bank Piedmont Hospital Alabama Power Gulf Power Williamsburg, Virginia Tourism Panama City Beach Tourism  

Luckie is seeking an experienced Project Manager who can oversee and direct multiple projects at a time, ensuring these projects meet or exceed internal & client expectations and are delivered on-time and on-budget. Project Managers can work independently, with moderate input from direct manager needed for job performance. Impeccable communication and organizational abilities are a prerequisite for consideration.   Core duties and responsibilities:

Qualifications

• At least 3 years of experience managing marketing projects, preferably in a consulting or advertising/marketing agency environment, across a diverse set of deliverables (traditional, social, digital, etc.)
• Bachelor’s degree required
• Competent knowledge of one or more of the following: software development life cycles, web technologies, web development processes and the delivery of solutions with creative and engineering components, media and advertising projects, digital strategy projects Competent understanding of project management methodology including the ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings
• Excellent verbal and written communication skills
• Excellent organizational and time management skills
• Strong Microsoft Project and MS Office skills
• Strong attention to detail with the ability to multitask across multiple projects Positive, team-player attitude
• Exhibits strong listening skills and the ability to tactfully communicate position on relevant issues to reach team consensus

Additional information WE'RE A FIERCELY INDEPENDENT START-UP THAT'S BEEN AROUND FOR 65 YEARS. What we do: We create wildly inventive marketing that drives radical business results. Our talented, close-knit teams love nothing more that producing work we can all be proud of, work that works for our clients and that will pick up a few awards along the way. Our pharma, tourism, energy, health, CPG and financial clients could all use your best thinking. To keep our teams inspired, we offer Friday happy hours and free donuts in a pet-friendly environment filled with smart and nice people. PARTIAL CLIENT LIST Glaxo Smith Kline Little Debbie Snacks Regions Bank Piedmont Hospital Alabama Power Gulf Power Williamsburg, Virginia Tourism Panama City Beach Tourism